Smart-Q is an integrated token management application developed in Microsoft cutting edge technology and an enterprise solution specially designed to organize and manage the customer flow in the service area, developed for organizations committed to obtain the best results in terms of efficiency, customer experience and service quality.
Managing a waiting customer is a vital element for businesses, especially for businesses like retail, banking, healthcare, quick serving restaurants etc, where waiting time is high. Excessive queuing and waiting are among the leading causes of dissatisfaction in banks, retail stores, hospitals and government institutions. The aim is to ORGANIZE, ENGAGE & MEASURE waiting and disconnected service areas and enhance customer experience at key touch points. Smart-Q integrates Appointments (online) and Walk-in customers (offline) and manages dynamically changing waiting lines efficiently influencing customers' waiting experiences. A well-managed and fair waiting environment keeps customers aware of how long it will take before they are served. Clear, honest communication eases anxiety, making customers more comfortable with their wait, and supports a more efficient and productive environment.
Organize and manage patient flow effectively and make the OPD visit experience comfortable and convenient for your patients.
The system takes care of all touch points in the patient’s journey right from booking an appointment remotely or walk-in for registration to arranging follow-up appointments before leaving.
Allows customers to maintain their position in queue to avail services, without having to stand in lines.
It helps route traffic and customer flow within a branch.
Historical and real-time data analysis helps predict arrivals and add/ reduce counters, keeping utilization levels optimum without compromising service quality.
Monitor customers served and control wait times. Bring order, efficacy and agility.
Assists a center to monitor the number of people served on a daily basis while keeping statistics of how long these customers had to wait to be served.
The accurate and measurable data helps to bring order, efficiency and comfort to customers as well as counter staff.
A cost-effective way to maintain customer flow and routing.
The guided displays help people visiting an office to quickly get to the respective counters and bring down the stress levels and time spent searching for the needed helpdesk.
The system enhances the overall look and feel of the office. Helps provide a more relaxed and less chaotic atmosphere.
Control the crowd at the counters and create happy customers by leveraging technology.
After making an order the customer is supplied with a token number.
The displays show the numbers that are ready to be served and hence customers can wait comfortably in their seats and can receive notification on their mobiles when ready to be served.